Billing 2010

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Re: Billing 2010

by Fraz » Thu Jul 01, 2010 6:49 pm

I have just called Ian Coomber about this and he has assured me this is the deal

NO ONE will be turned away if they have not pre booked

The rates still apply as detailed in this post IE: £15 per night Friday Saturday per unit ..A unit being a tent, caravan, and trailer tent with 4 people

what is happening is the number you call is a call centre in the Isle of Man and not the actual office at Billing, obviously some people at the call centre have read the memo and some have not, but rest assured if you do arrive at Billing Friday or Saturday (or before) you WILL get the discount rate

Anyone that has not received the discount rate please forward the booking number to me so I can send it off to Ian to sort it out for them
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Re: Billing 2010

by Fraz » Thu Jul 01, 2010 6:51 pm

Shaza wrote:When I phoned the bloke said all the girls were busy, took my name and number and said they would ring me back. Im still waiting!!! If I have to pay full price then I am not going! :evil:



Shaza



the full price is an extra £10 for the two nights, and if anyone has been over charged they will be getting a refund
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Re: Billing 2010

by Fraz » Thu Jul 01, 2010 9:08 pm

Ian just got back to me, he has been in contact with the Director for Billing. They are full of apologises and say its only been one person that got the wrong information.

So no need to panic ...you will get in, and get the discount rate at the gate...I would recommend though that you have your current membership card for the club, and if anyone going has not got one let me know ASAP
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Re: Billing 2010

by Callyscot » Thu Jul 01, 2010 9:16 pm

Hope so I'm just paying at the gate :pray:
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Re: Billing 2010

by Fraz » Thu Jul 01, 2010 10:14 pm

there is no HOPE SO ...everyone going will be allowed to camp if they are a member of a VBOA club and get the discount rate as well
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Re: Billing 2010

by v6 steve » Thu Jul 01, 2010 10:38 pm

i think we should all get jill to book it she had no problems and got great deal
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Re: Billing 2010

by Mark1 » Fri Jul 02, 2010 12:10 am

I was at the VBOA meeting when this came up and we where told you can pay on the gate and get the discount.
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Re: Billing 2010

by Fraz » Fri Jul 02, 2010 2:16 pm

we are still awaiting paymnet from these people


18. ian.....fri pm.............BBQ.....1 plaque (as long as i can get her back on the road for the trip to uk)...............awaiting payment
20. WmV6.....Friday am..........BBQ + 1+ 2 kids...............awaiting payment
21. Gary_G.......Saturday AM....BBQ...............awaiting payment
22. Bodgeastic......Saturday AM....BBQ....Plaque...............awaiting payment
27. Kerr_SE9........Thursday Pm.....BBQ...............Plaque...........awaiting payment
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Re: Billing 2010

by coxy » Fri Jul 02, 2010 8:58 pm

Ok we called the call center today and a sheepish man on the other end said we had been refunded £10 :dance: so a big thanks to Fraz for getting on to this :clap:

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Re: Billing 2010

by Fraz » Mon Jul 05, 2010 4:37 pm

I just got this from Billing .....so straight from the horses mouth ...so to speak



Dear Frazer,
Thank you for your email regarding the VBOA show at Billing Aquadrome.

I am sorry to hear of the trouble that the club member experienced when trying to book for the VBOA show. I believe it was just human error and the person who made the booking has been misunderstood the agreed terms of bookings for the VBOA show. However please accept our apologies for the confusion and any inconvenience this may have caused.

I can assure you that all the bookings staff are aware that club members can still receive the VBOA discount when they pre book and also upon arrival at the park.

If you can confirm to me the details of the customer I can double check that the overcharged amount has been refunded.

If there is anything else I can help you with please do not hesitate to contact me.

Kindest regards

Helen Holmes
Reservations Supervisor
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Re: Billing 2010

by Fraz » Tue Jul 06, 2010 2:49 pm

and just got the new layout map for this year...just so you know where every one will be

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Re: Billing 2010

by tazz666 » Wed Jul 07, 2010 12:25 pm

i will be there on sunday as there is a familly commitment i have to do on saturday but i will be there on sunday , and who do i have to pay money to :D
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Re: Billing 2010

by Mark1 » Wed Jul 07, 2010 4:41 pm

tazz666 wrote:i will be there on sunday as there is a familly commitment i have to do on saturday but i will be there on sunday , and who do i have to pay money to :D


What for?
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Re: Billing 2010

by tazz666 » Wed Jul 07, 2010 4:46 pm

for a plaque i think mark
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Re: Billing 2010

by Fraz » Wed Jul 07, 2010 5:21 pm

yes for your plaque, but its way too late now anyway so just pay your £1 when your there
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